Our policy is to offer all our clients an efficient and effective service but we recognise that none of us is perfect and so it is sometimes possible that a complaint may be made about the handling of a case. In accordance with Law Society Rules, we have in place a procedure for referring initial complaints directly to us. If you are unhappy on any aspects of our service, you should initially discuss this with us, the matter will be investigated and our internal complaints procedure maybe implemented. A copy of this will be available to you on request, and we will notify you of our findings. If you are dissatisfied with these findings, then you will be given further information on how the matter can be referred to the Office of Supervision for Solicitors.